Update: BOC Central™ is back online.
Published on November 23, 2015
Your privacy is a top priority for the BOC.
Recently, we learned that Pearson VUE Credential Manager System, the platform that supports BOC Central™, was subject to a third party attack that led to improper access of information associated with Pearson VUE Credential Manager System users.
As you may recall, when you entered information in your BOC Central™ profile, the BOC didn’t ask you for your full US Social Security number. Additionally, when credit card payments are processed through the Credential Manager System, Pearson VUE has communicated to us that they do not retain full credit card information.
Pearson VUE has informed the BOC that the unauthorized party improperly accessed certain limited information related to its users. Pearson VUE has stated to the BOC and its other business partners that this third party could have viewed names, postal addresses, phone numbers, email addresses, user IDs and, in some cases, the last 4 digits of credit card numbers and dates of birth.
BOC Central™ remains temporarily offline, along with the larger Pearson VUE Credential Manager System, while Pearson VUE investigates the issue.
The BOC remains in contact with Pearson VUE on a regular basis to gather further information regarding this incident. We will update our website if new information is made available to the BOC.
We know that having BOC Central offline may be an inconvenience to you.
We assure you that the internal BOC team is prepared to assist if you have an urgent certification timeline. You may contact BOC by email at
, or by phone at (877) 262-3926. Our office hours are 8:30am to 5:00pm CT, Monday - Friday.
More Information about Pearson VUE
Pearson VUE has set up a toll free number— (855) 270-9182
, or +001 (512) 201-2203 for international users—to assist you with any concerns or questions you have associated with Pearson VUE’s incident. At this time there is only a recorded message. Pearson VUE has communicated to the BOC that live agents will be available from 8:00am to 8:00 pm CT, beginning on or around Wednesday, November 25, 2015.